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Return and Refund Policy

HomeReturn and Refund Policy
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Thank you for shopping at Pinelaki. We are committed to ensuring the satisfaction of our customers with our high-quality car paint for touch-up. We understand that sometimes, a purchase may not meet your expectations. Therefore, we have established the following return and refund policy to make the process as smooth as possible.

Return Policy

  • Time Frame: You have 14 days from the date you receive your car paint to decide if you wish to return it. The countdown starts on the day the shipment is delivered to your address.
  • Condition of the Product: To be eligible for a return, the bottle must be unopened and in the same condition that you received it. It must also be in the original packaging to ensure safe transit back to us.
  • Return Shipping Costs: The customer is responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

  • Initiating a Return: To start the return process, please get in touch with our customer service team at [email protected] +35799228438. Provide your order number and the reason for the return. Our team will guide you through the following steps.
  • Shipping Address for Returns: Please send your return to Mesokeleos 15, Katastima D, Pallouriotissa 1042, Nicosia, Cyprus.
  • Refund Issuance: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, deducted shipping fees, within a certain amount of days.

Exclusions

Please note that certain items cannot be returned, such as custom-made orders or products personalized according to your specifications. If your return falls into these categories, we will notify you that the return cannot be accepted.

Questions

If you have any questions about our return and refund policy, please get in touch with us at our contact page. Our customer service team will be happy to assist you.

Thank you for choosing Pinelaki for your car touch-up needs. We look forward to serving you.